OIL INSTALLER MAGAZINE IN ASSOCIATION WITH

 

THIS IS AN EXTRACT FROM THE AUTUMN OIL INSTALLER MAGAZINE, I

WAS ASKED FOR SOME OPINIONS REGARDING THE OIL INDUSTRY. 

Quality at play

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 Oiltec’s website is brimming with customer testimonials. This is a company that likes to go the extra mile and as owner David Whidden points out, his business “is not just about money.” Making the switch from farming to the oil heating business seven years ago, David has plenty of experience in the industry. Today this Hampshire-based company specialises in oil boiler, Aga and Rayburn service, repair, breakdown and commissioning covering Hampshire, Wiltshire and Dorset. With such longevity under his belt, David is quick to react to situations. One example came when he was called to a rented property where the tenants were complaining of headaches and feeling nauseous. “I went in and took the cover off the boiler to look at the draft stabiliser. I noticed it was staying in a full open position filling the room with flue gases.” He carried out some carbon monoxide room tests. “These were sohigh they were off the scale - it was no wonder the tenants felt ill. I felt dizzy myself!” he adds. Other horrors David has encountered include a boiler room black with soot because a flue hadn’t been fitted properly and an instance where a Rayburn engineer fitted a new burner and charged the customer it when the appliance actually needed fuel in the tank! David operates on his own. Finding help can bring its own problems so I prefer to rely on myself,” he says. David would like to see the oil industry regulated in the same way as the gas industry is by CORGI: “There are so many mistakes being made for example, fitting the wrong gaskets, nozzles and pump pressures. Engineers new to the industry need hands-on experience. Something needs to be done.” Oiltec offers a service based on quality and customer care. “I treat my customers well,” he says. “I don’t charge for a rare re-visit to sort something out - it’s all part of the service. I don’t take advantage.

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